Daily Archives: 8 June, 2010

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The One With The Exceptional Starbucks Experience

My favourite breakfast for the month.

Dear Starbucks,

The news that your Hysan Avenue branch is closing down hit me hard. Especially so since I have been to that particular outlet for more than fifty times in the space of two months.

Yes, I am the Foursquare mayor of that branch.

It took me some time to get used to visiting your Times Square branch. However, this morning you had a little surprise for me. Your staff from the Hysan branch were relocated here, and they remember my usual morning order. The joy and comfort of familiar faces were very comforting.

Thank you for keeping your customer experience consistent and engaging, no matter what your commercial circumstances may be. As you might know, you are very important to me.

Yours sincerely,
Razlan